Navigation:  Connection > Port Forwarding

Distant Desktop tries to forward ports automatically so that no further actions are needed, but this is not always possible. The router must support UPnP commands and needs to have UPnP enabled. If these conditions are not met, automatic port forwarding will be not set.

 

Step 1: Login to your router via the default gateway address.

 

How to find the IP address of your router using Windows?

Right-click the Windows icon in the bottom-left of your screen, and select "Command Prompt.". Or simply type "cmd.exe" into the search field, and press Enter.

In the Command Prompt window, type "IPCONFIG" and press Enter.

Find the "Default Gateway" section. The number listed here is your router's IP address.

Type this IP address directly to the address bar of your Internet browser, and press Enter.

 

Step 2: Enter your router credentials into the login page.

Please Note: If you never changed the router credentials, you can find the default values on a sticker on the bottom of your router. If not, you can see the default credentials below.

 

 

Step 3: Next, locate the UPnP settings. Typically this will be under Advanced and then Port Forwarding or NAT Forwarding.  If you find it, please enable UPnP. After that you can click Reconnect button button in the Distant Desktop. If the connection is successful, you can log out of the router interface and skip the next steps.

 

If you cannot find UPnP, it is probably not supported by your browser. In this case, continue to follow the steps below.

 

 

Step 4: Locate the port forwarding settings. Typically this will be under Advanced and then Port Forwarding or NAT Forwarding, or Virtual Servers.

 

Step 5: On the Port Forwarding /Virtual Servers page click "Add", and specify a name for your service, e.g. "Distant Desktop”. Then enter the port you are forwarding in the "External port" field. You can see this value on a "Warning" dialog box in Distant Desktop after unsuccessful connection attempt. This is always a value in the range 5500 - 6000.

 

Select “TCP and UDP” (“Both”, "All") under Protocol.

 

Next, enter the internal IP address of your computer and the Internal Port. You can also see these values on the "Warning" dialog box.

 

Finally, click “Apply” or “Save” to store the changes.

 

Step 6: Click Reconnect button in the Distant Desktop to check the result.

 

Step 7 (recommended). After restarting the computer its local IP address may change. Accordingly, the port forwarding settings will become incorrect, since they are forwarding to the "old" local IP address.

 

Therefore, it is recommended to set a static IP address for your computer in the router settings. The location is different for every router, for example: "DHCP reservations," "Static IP addresses", or "IP & MAC binding".